Official Tynyrvbu Information

We're Here to Help

Have a question before or after your purchase?

Whether you're choosing lanterns for holiday decorating, family gatherings, everyday home décor, outdoor spaces, or gifting, our Customer Care team is available to assist with product and order-related questions.

Support Before & After Your Purchase

• Order Support — Questions about order status, order details, purchases, or other order-related matters.
• Product Information — Questions about lantern styles, product details, intended use, placement, and general product information.
• Delivery Support — Assistance with shipping updates, delivery questions, and other delivery-related concerns.
• Returns & Refunds — Support with eligible return or refund requests and the applicable return process.
• Product & Usage Support — Help with general product use, setup, placement, or product-related concerns.
• After-Sales Service — Continued assistance with eligible product and order concerns after your purchase.

Choosing the Right Lantern?

Tynyrvbu lanterns are designed for a variety of decorative occasions and everyday settings.

If you have questions about choosing a lantern for holiday decorating, family dinners, garden gatherings, patios, porches, everyday home décor, or gifting, please contact our Customer Care team.

Help Us Assist You Faster

For questions about an existing order, please include the following information when contacting Customer Care:

• Order Number — Your Tynyrvbu order number.
• Product Name — The name of the lantern or product you purchased.
• Description of the Issue — A brief explanation of your question or concern.
• Photos, if Relevant — For product-related concerns, clear photos may help our team better understand the issue.

Contact Us Before Sending Products Back

Please contact Tynyrvbu Customer Care before returning any merchandise.

If your return is approved, our Customer Care team will provide the applicable return instructions and designated return address.

Please do not send products to an address without first receiving return instructions from our support team.

How Can We Help?

From choosing lanterns for a special occasion to questions about an existing order, we're here to provide practical support before and after your purchase.